Terms & conditions

Order confirmation and acknowledgment of receipt of the order

After you submit an order, you receive a receipt by e-mail that volvo4x4xparts.com have received your order. For this e-mail shows which items you have ordered and at what price.
If volvo4x4xparts.com can fulfill your order, the money will be withdrawn from your account and the goods are sent with accompanying invoice.
The orders are handled in the order they are received. It may happen that an item number is temporarily out of stock. We will in these cases contact you about the expected delivery time.

Check your order receipt

When you have received your receipt, make sure that it is consistent with your order and that your contact information is correct. If you discover errors in the order confirmation or if you have any changes to your order please write an email to mail@volvo4x4parts.com. If you have changes to your order it will be subject to a handling amount.

Payment Methods

Payment for goods that are ordered must be made online by using the listed payment gateways. This information is transmitted encrypted between client and volvo4x4parts.coms payment provider.
When paying by stripe or PayPal the amount will be reserved on your account when you make your order, but first pulled when the order is shipped.
When paying by bank transfer/mobilepay, the order will be executed when the amount is received

Querying items

If you need some items you can not find on our website feel free to write an email to mail@volvo4x4parts.com and we will try to get it home. You are also welcome to write to the above email if you have questions about the products.

Complaint

When you shop at Volvo4x4parts.com, you have a 24-month warranty against defects in the goods. From the time you received the goods, you must as soon as possible (max. 8 days) contact Volvo4x4parts.com and explain what the defect is, remember to include invoice number. Volvo4x4parts.com will then handle your complaint and find a solution to the problem.
The warranty is void if the defect is caused by the buyer, for example as a result of incorrect use or repair.

Returns of online trading

Under Danish law, you have 14 days to cancel when you shop online. The withdrawal period will expire 14 days after the day you receive your goods. You cannot undo by simply reject the goods without giving us clear communication on this. You must, within 14 days of receipt notify us that you want to cancel your purchase. You can do this by sending an email to mail@volvo4x4parts.com.
If you regret parts of an order, you get a sum equivalent to the returned goods. Goods returned must be attached to the invoice or other information about the name, address and the reason for the return. Repayment is made to the same credit card that you used for the payment of your order. Once the item is received and approved, the purchase price will be refunded to your account within a few days. Cost for the return, you must bear. You will be liable for any diminished value of the goods. If the product is used, you cannot expect to get the full amount in return.

Reservations and disclaimer

Volvo4x4parts.com is subject to tax changes, price and proofreading errors, technical errors, sold out and force majeure, including labor and defects or delays in deliveries from suppliers. Volvo4x4parts.com may contain technical inaccuracies or typographical errors. The information on the website can change without notice.

Cookies for statistics

A cookie is a file placed on your computer or other IT equipment. It makes it possible to recognize your computer and collect information about the pages and features that are visited by your browser. But cookies can not see who you are, what your name is, where you live or the computer used by one or more persons. It can not spread computer viruses or other malicious programs.

Personal data

In order to trade on volvo4x4parts.com you must provide the name, address and e-mail address. The above data is stored with information about the items you bought, for 5 years from the end of the financial information relates to Bookkeeping Act § 10th. As a customer you are entitled to access to our registration data about you and you may object to a registration under the rules of this Act concerning the processing of personal data.

How to contact us:

Please write to us at mail@volvo4x4parts.com for questions.